Whizz WiFi (OptiTrans Solutions Private Limited)

Refund and Cancellation Policy



1.      Definitions

1.1.       “Activation” occurs when the relevant Service is available for use by the Customer.

1.2.       “Agreement” means these terms and conditions together with the Order.

1.3.       “Whizz WiFi” shall mean OptiTrans Solutions Private Limited, company identification number U63000MH2013PTC251392, whose registered office is at Shop No. D-01, Sai Baba CHS Ltd., Behind Bhopar telephone, Bhopar road, Dombivli (East), Thane - 421204.

1.4.       “Customer” shall mean any Customer of Whizz WiFi in respect of the Service.

1.5.       “Initial Period” shall mean the initial billing period as stated on the Customer’s Order.

1.6.       “Minimum Term” shall mean the minimum period that the Customer must pay for the relevant Service. For the avoidance of doubt, this is 12 months.

1.7.       “Notice” is the amount of notice you have to provide to terminate the service once the Minimum Term has been served and is 30 days for all services.

1.8.       “Order” shall mean any request by the Customer to provide the Service.

1.9.       “Recurring Charges” means those amounts payable by the Customer to Whizz WiFi on a recurring basis for the Service as set out in the Order.

1.10.   “Service” shall mean the services or products offered by Whizz WiFi and specified in the Order.

1.11.   “Website” shall mean the website at http://www.whizzwifi.com



2.      Charges and Credit Terms

2.1.       Whizz WiFi accepts payment by most debit cards, credit cards and Direct Debit.

2.2.       On acceptance of the order Whizz WiFi shall invoice the Customer for the set up charges and the Initial Period of the services.

2.2.1.     The Customer agrees that thereafter, the Recurring Charges for the Services shall accrue and Whizz WiFi will charge the Customer monthly in advance.

2.2.2.     All amounts due under this Agreement to be paid by the Customer to Whizz WiFi shall be paid in full (without deduction or withholding except as required by law) and the Customer shall not be entitled to assert any credit, set-off or counterclaim against Whizz WiFi in order to justify withholding payment of any such amount in whole or in part;

2.2.3.     Payment of subsequent invoices shall be made within 7 days of receipt;

2.3.       Where the Customer disputes any amount due under an invoice the Customer shall notify Whizz WiFi in writing within 7 working days of receiving the invoice. The parties hereby agree to act in good faith and use reasonable endeavours to resolve the disputed sum within 14 days of notification of the dispute by the Customer. Whizz WiFi reserves the right to suspend the Service if the dispute is not resolved within the 14 day time period. Notwithstanding any other provision of this Agreement, Whizz WiFi shall have no liability to the Customer for any loss or damages the Customer suffers as a consequence of such suspension.

2.4.       Whizz WiFi may, at their discretion, charge interest on any overdue amounts payable from the due date (whether before or after judgment) at the rate of 18% per annum.


3.      Cancellation and Refunds

3.1.       Following Activation, the Service will be provided for a period equal to the Minimum Term. If the Customer cancels this Agreement during the Minimum Term they will be charged for the remainder of the Minimum Term.

3.2.       Cancellation requires thirty days notice. This is in addition to the Minimum Term.

3.3.       Any notification of termination by the Customer must given in writing to Whizz WiFi and be authorised by the contact on the order or a staff member with suitable authority and must specify the Service and the date on which Service is to be terminated.

3.4.       Termination notification by Whizz WiFi to the Customer will be made by email to the contact stated on the Order.

3.5.       The Customer must inform Whizz WiFi if the contact needs updating.

3.6.       No refund will be provided on cancellation of the Service.